Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

31 Jul 2021: Keren, Pelajar SMP-SMA Ini Bersaing pada Kompetisi Startup Ditingkat Asia Pasific

BANDUNG - Tiga tim startup dari Dilen Program Telkom Corpu-IDTRI yang beranggotakan pelajar SMP, SMA, dan SMK berhasil masuk ke ajang inovasi digital global tingkat Asia Pasifik. Meraka...
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10 Aug 2021: Tiga Startup Beranggotakan Pelajar Indonesia Berlaga di Asia Pasifik

GALAMEDIA - Telkom CorpU-ITDRI membawa tiga tim startup dari DiLen Program beranggotakan pelajar SMP, SMA, dan SMK ke ajang inovasi digital global Asia Pasifik, Reactor Global Demo...
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02 Aug 2021: Telkom Bawa Startup Pelajar Go International

Jakarta - Telkom mengirim startup pelajar asal Indonesia, yaitu A.K.A.D, Stratagems, dan SMAK 1 ke panggung internasional.Startup yang beranggotakan pelajar SMP, SMA, dan SMK...
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