Contact Center Indonesia Certification Trainer Professional
60-70% of operational costs Contact Center come from personnel costs. Moreover, this cost will increase due to the increasing of staffing growth, coupled with turnover number that is quite high, it is certain that the personnel costs will be higher. To reduce operating costs, many Contact Center chose to do training "soft skills" internally by means of internal trainers as well. So, companies need to set up a reliable trainer, who has a comprehensive knowledge ranging from Soft Skills, Hard Skill also Technical Operations Management Contact Center. Besides, it is still require necessary knowledge and skills in the preparation, how to bring the material interesting and effectively, also how to conduct training evaluations.
For those who are assigned as Contact Center Trainer, no matter what their experience level, definitely need to upgrade their knowledge and sharpen their skills as a "Professional Contact Center Trainer". Therefore, 168Solution as a company that has the expertise and experience in Contact Center consulting and training, encourage you to attend a certified training program of CCIC (Contact Center Indonesia Certification) Professional Trainer. We design the certified training program with international standards supported by ContactCenterWorld to increase your understanding of the challenges, skills, and competencies required to successfully become a "Professional Contact Center Trainer".
Participants are able to plan and develop an effective training program, through:
- Understanding the operational environment in Contact Center
- Ability to analyze training needs.
- Skilled in the use of various methods of training
- Skilled in delivering training material in an interactive atmosphere, fun and appropriate training needs
- Trainer roles in Contact Center
- Training Needs Analysis
- Adult learning concept
- Soft skill, Hard Skill and Technical Operation Management competency concept in Contact Center
- Competencies and skill verification in Contact Center
- Multimedia and Technology roles in Contact Center training
- Training delivery
- Training evaluation
- HR/Trainer Contact Center function (manager, supervisor and/or staff)
- Mid managerial of contact center (manager, supervisor and/or team leader).
- All management roles in Contact Center
- 2 Days Training
- Time : 09:00 – 17:00 WIB
- 22 Feb, 2018
- 168Solution Public Class