We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners to successfully handle the challenges of current and future Contact Center.
At this moment, in Indonesia, 168Solution supporting the CCIC endorsed by ContactCenterWorld certification. ContactCenterWorld Best Practice is the most advanced certification released by ContactCenterWorld and are being developed to equip all personnels contact center based on their specific role. The role including various Contact Center function such as Frontliners, Escalation team, Operational aspect, Quality Monitoring, Management aspect and social media. Most updated one is we are also supporting the digital platform technology contact center.
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