News Info

10 Dec

8 Cara Usir Rasa Kantuk di Kantor

Kurang tidur di malam hari sering kali dijadikan alasan utama mengantuk saat jam kantor. Namun apakah Anda yakin dapat melalui hari tanpa tertidur di meja kantor? Rasa kantuk yang menyerang menyebabkan Anda susah untuk fokus dan menyelesaikan pekerjaan. Ada bebrapa cara yang dapat dilakukan untuk tetap terjaga selama dikantor. Berikut delapan hal yang bisa Anda lakukan untuk tetap 'melek' dan fokus di kantor.1. Berjalan-jalanBangun dan dapatkan beberapa sinar matahari. Berjalan cepat di bawah...

  • 10 Dec, 2018
  • 168Solution Public Class
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09 Dec

9 Ways Real-Time Data Can Improve Customer Service

Real-time data for customer service has the power to customize, prioritize, and synthesize the needs of your customers. Gone are the days when customer service data is simply logged by agents to be compiled and reviewed later by managers and analysts. Rather than using such data after the fact, agents now have access to real-time data for customer service in order to provide the best possible customer care.Here are 9 ways you can use real-time data to improve customer...

  • 09 Dec, 2018
  • 168Solution Public Class
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07 Dec

What is Social Media?

Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Most people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers. This misconception stems from the fact that most social media users access their tools via apps. The ability to share photos, opinions, events, etc in real-time has transformed the way we live and, also, the way we do...

  • 07 Dec, 2018
  • 168Solution Public Class
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06 Dec

How To Choose The Right Channels For Your Omnichannel Strategy

Omnichannel is a hot word in the call center world right now. Everyone wants to be present everywhere across the web for fear of missing out.But dispersing our energy across the web could be a potential downfall for spreading ourselves thin and providing sub-par customer service when our goal was to do just the opposite.So if you’re ready to do omnichannel, how do you figure out which channels to adopt beyond your phone lines in order to delight your customers and help guide the way down...

  • 06 Dec, 2018
  • 168Solution Public Class
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04 Dec

How to Improve Your Call Center Quality Control

Given its pervasive use in journalism, marketing and professional papers focus on the call center industry, one is put under the impression that there exists a clear and mutually agreed upon definition for the term QA. However, upon scouring a number of websites and a few search engine inquiries, it becomes rather clear that this isn’t entirely the case. There are existing countless blogs and whitepapers that look into the benefits of call center quality control, but very few seem...

  • 04 Dec, 2018
  • 168Solution Public Class
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