News Info

17 Feb

How Do I Improve My Customer Service Interactions?

Customer service is a pivotal aspect of running a successful business. Research shows 83 percent of buyers require some kind of support throughout their customer journey, though this actually rises to 90 percent for those with little experience of online shopping.Consumers expect, and deserve the best service at all stages of their journey. Building a lasting relationship is key: loyal buyers are more likely to make repeat purchases and recommend you to others.Reviewing and improving the...

  • 17 Feb, 2019
  • 168Solution Public Class
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16 Feb

7 Social Media Management Tools For Successful Social Media Campaign

Best Social Marketing Management ToolsAll the management tools present in this article have a few things in common. First of all, they are either free or offer a free trial period. That way you can try for yourself whether it’s something you need.Secondly, I looked for tools that are universal. Which means, it’s possible to manage multiple social media accounts with help from one or two services.Some of the tools offer in-depth analytics, some of them are useful services that...

  • 16 Feb, 2019
  • 168Solution Public Class
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14 Feb

7 Killer Ways to Effectively Scale Your QA Program

caling your customer support facilities is essential to cope with increasing demand. If you don’t, you run the risk of leaving calls unanswered, tickets unsolved and social-media messages without a response (in full view of other customers).If you’re in a position to scale your customer service, it’s a sign that things are going well. However, the more support agents you hire and the more interactions taking place, the harder it is to keep track of your CX.That’s why you...

  • 14 Feb, 2019
  • 168Solution Public Class
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12 Feb

What Should You Measure In A Call Center Quality Assurance Scorecard?

You’ve chosen to start a quality assurance program in your call center. You want to boost your customer service, enhance your agents’ performance and establish a stronger workforce right across the board.These are noble intentions, but there are many different elements of a solid quality assurance process you need to get right. One of the most important and practical is the QA scorecard.In this post, we’ll take a closer look at quality assurance scorecards and answer all the...

  • 12 Feb, 2019
  • 168Solution Public Class
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11 Feb

7 Simple Tips To Give Quality Feedback In Your Call Center

As a call center manager, one of the most important parts of your job is providing feedback. Regular feedback helps agents improve their performance, stay on track to meet their goals and ensure that basic business outcomes are met.However, a lot of feedback advice or training programs often center around constructive or negative feedback. We often forget that providing positive feedback is just as important and needs its own focus.Scott Halford, author of Be a Shortcut: The Secret Fast Track...

  • 11 Feb, 2019
  • 168Solution Public Class
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