Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

12 Jun 2018
Kekuatan Sebuah Kerja Sama Tim

Dua orang pria yang tinggal di pinggir sebuah hutan berniat untuk membangun rumah. Masing-masing dari pria tersebut bekerja seorang diri, membangun rumah masing-masing tanpa bantuan orang lain....

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12 Jun 2018
Gaji VS Rezeki

Gaji itu ada slipnya. Rezeki tidak ada slip.Gaji itu dari Boss. Rezeki itu dari Tuhan.Gaji itu hanya uang. Rezeki boleh berupa banyak hal.Gaji itu diperoleh dengan kerja. Rezeki itu diperoleh dengan...

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11 Jun 2018
Menimba Kesempatan dari Kesalahan

Bila kita tak pernah melakukan kesalahan, ada baiknya coba kita lhat lagi langkah kita selama ini. Jangan-jangan sebenarnya kita malah tidak pernah melangkah setapakpun. Kesalahan memang tak...

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