Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

05 Dec 2019
3 Rahasia Penting Meningkatkan Loyalitas Pelanggan Melalui Customer Engagement

Saat ini perusahaan dengan tingkat keterlibatan dengan pelanggannya tinggi (customer engagement) lebih berhasil memenangkan loyalitas pelanggan. Pasalnya pelanggan akan lebih tertarik dengan strategi...

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29 Nov 2019
Best Wireless Headsed for Customer Service

Salah satu headset terbaik untuk Customer Service yaitu Headset Jabra Engage 65 Stereo.Headset Jabra Engage 65 Stereo memiliki 2 speaker, disertai stereo dan padding yang sangat ringan dan nyaman,...

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12 Jul 2019
Mudah Banget ! Ini Lho Cara Bikin SIM Internasional di Indonesia tahun 2019

Cara mudah bikin SIM Internasional di Indonesia Tahun 2019 Sebelum membahas tentang cara membuat SIM Internasional, kami mau kasih tau dulu tentang dua hal, yaitu:Pertama, adalah tentang...

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