Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

15 Jan 2019: Bagaimana Tugas Digital Marketing Sesungguhnya?

Tugas digital marketing sebetulnya susah-susah gampang. Gampangnya adalah menjadi seorang yang bekerja dibidang digital marketing dapat bekerja di mana saja cukup dengan menggunakan gawai ataupun...
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14 Jan 2019: 5 Mood Booster yang Bisa Kamu Lakukan untuk Halau Bad Mood

Tidak semua orang selalu merasakan suasana hati yang enak setiap harinya. Mood yang tidak enak ini, atau biasa disebut bad mood, bisa bikin seseorang malas beraktivitas, malas...
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11 Jan 2019: MEDIA SOSIAL & JEJARING SOSIAL (Social Media & Social Network)

Pengertian media sosial atau dalam bahasa inggris “Social Media” menurut tata bahasa, terdiri dari kata “Social” yang memiliki arti kemasyarakatan atau sebuah...
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