Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

24 May 2017
3 Tips Menjawab Pertanyaan Sulit Saat Wawancara Kerja

Berikut ini ada trik yang bisa Anda lakukan jika mendapati pertanyaan sebagai berikut :Jangan mengeluhkan permasalahan di kantor lamaMemang, alasan resign pada umumnya bertujuan untuk mendapatkan...

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23 May 2017
Mengapa Loyalitas Pelanggan itu Penting?

Faktanya :Biaya untuk mendapatkan customer baru 500% lebih banyak dibandingkan mempertahankan customer yang adaBiaya untuk  customer baru mencapai level profitabilitas yang sama dengan customer...

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18 May 2017
Don't Be Evil

Siapa yang ngga kenal Google? Semua "peselancar dunia maya" pastinya sangat akrab dengan si "mesin pencari di Internet" yang satu ini. Dengan hanya mengetik kata yang diinginkan, “Mbah...

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