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Consulting
Contact Center exists because there is on going demand for services and interaction to meet those demands.
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Certification
We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.
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Why Choose Us
- Experience professional Contact Center & direct hands on experience with business objective perspective
- Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
- Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
- Knowledge on digital platform interaction
- Option for Bahasa Indonesia and English reporting.
- Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
- Professional and independent perspective – being neutral as key value
- The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event
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Recent News
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14 May 2013
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Seminar Optimalisasi Sistem Layanan Pelanggan Gran Melia
168Solution in collaboration with Intelix and Health Ministry (Kemkes), held a seminar on 14 May 2013 at Gran Melia Hotel, Jakarta.The seminar raised the topic of “OptimizingCustomer Service...
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17 Oct 2012
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Revealing Current Call Center Trend and Model Seminar
168Solution in collaboration with Intelix and Persada, held a seminar of “Revealing Current Call Center Trend and Model Seminar”. This seminar was successfully held on 17 October 2012 at...
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17 Apr 2014
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Buku Government Call Center
Buku ini bisa menjadi salah satu sumber informasi khususnya bagi pengembangan Call Center di Indonesia. Penyajian buku ini sangat menarik, karena ditulis dengan bahasa yang simpel dan jelas, walaupun...
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