Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

16 Jul 2018
7 Cara untuk Bahagia di Tempat Kerja

Berada di tempat kerja dapat menghabiskan banyak kehidupan Anda (Sekitar 40 jam selama satu pekan), Jadi sangat penting untuk bahagia saat berada di sana. Membangun lingkungan yang dapat membuat Anda...

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13 Jul 2018
5 Kata Yang Tidak Boleh Digunakan Untuk Mendeskripsikan Diri Anda ketika Interview

Semua manajer HRD memiliki pertanyaan favorit mereka, namun ada beberapa pertanyaan yang umumnya ditanyakan oleh mereka. Sebagai contoh, "Bagaimana rekan kerja Anda mendeskripsikan diri Anda?" atau...

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12 Jul 2018
3 Fakta Tentang Kegagalan

Kegagalan merupakan pengalaman yang dapat dirasakan oleh siapa pun. Kegagalan seringkali datang tanpa kita duga dan kadang – kadang dapat menghancurkan kita.Walaupun kita semua pernah...

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