Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

18 May 2019
Ciri, Peran, Jenis dan Fungsi Media Social

Secara umum, definisi media sosial adalah media online. Seperti dalam Wikipedia, media sosial merupakan sebuah media online dimana para penggunanya bisa saling berkomunikasi dan berinteraksi. Jadi...

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16 May 2019
5 Tips Marketing Kekinian yang Wajib Anda Ikuti

1. FREESegala bentuk FREE, mulai dari free e-book, free download, free tips, free video sampai free seminar dan konsultasi sangat efektif meningkatkan awareness market. Lakukan ini untuk membangun...

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15 May 2019
9 Most Important Business Communication Skills

Communication is key in every aspect of life, but it’s especially crucial in the workplace. Whether you’re just starting out in business or are further along in your career curve, there...

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