Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

26 Feb 2018
Series #2: Sepenggal cerita tentang TransJ vs Abandon Call atau Drop Call

Hellow good people, dari cerita sebelumnya ada yang sudah menjawab Abandon call? Drop call? Atau malahan bukan keduanya? Mau tau aja atau mau tau banget nih…?Dibawah ini beberapa pilihan...

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02 Jun 2017
Desk Collection Modul

Desk Collection merupakan salah satu Short Course yang diterbitkan oleh PT Satu Enam Delapan Solusi (168Solution) yang diperuntukan bagi Contact Center/Call Center profesional agar dapat memahami...

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