Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

20 Sep 2018
Top Call Center Technology Trends During 2017

Technology plays a critical role in the call center’s ability to improve customer service. But with technology for the call center emerging at an exponential rate, it is critical to stay up to...

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18 Sep 2018
Excellent Call Center Etiquette: 5 Essential Tips

Call center agents are often the first and only point of contact that your customers will have with your company. In many cases, it only takes one negative call center experience for a customer to...

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17 Sep 2018
Apakah Anda juga Mengalami Konflik dan Stress Kerja? Cari Tahu Jawabannya Di sini!

Pernahkah Anda penasaran apa Anda juga mengalami konflik dan stress kerja? Nyatanya konflik dan stress kerja dapat terjadi kepada siapa saja, termasuk Anda. Untuk mengetahuinya, yuk kenali seperti...

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