Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

17 Mar 2019
Tips Menjaga Kepercayaan Konsumen (Pelanggan)

Membangun sebuah bisnis yang besar dan mapan memang memerlukan kerja keras. Persaingan yang ketat pada satu bidang usaha merupakan kendala besar dalam mewujudkan impian tersebut. Untuk itu, salah...

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16 Mar 2019
8 Cara Meningkatkan Strategi Sosial Media yang Tepat

Dalam kehidupan sehari-hari, kita tidak bisa lepas dari yang namanya bersosial media. Nah, untuk mencapai bersosial media yang maksimal, yuk perhatikan strateginya berikut ini!Tentukan...

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14 Mar 2019
Fitur Video Call Group pada WhatsApp

WhatsApp media chating yang saat ini dipakai oleh hampir semua masyarakat pengguna Handphone android. Aplikasi yang di dirikan pada 24 Februari 2009 yang di dirikan oleh Brian Acton dan Jan Koum yang...

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