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Consulting
Contact Center exists because there is on going demand for services and interaction to meet those demands.
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Certification
We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.
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Why Choose Us
- Experience professional Contact Center & direct hands on experience with business objective perspective
- Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
- Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
- Knowledge on digital platform interaction
- Option for Bahasa Indonesia and English reporting.
- Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
- Professional and independent perspective – being neutral as key value
- The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event
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Recent News
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04 Aug 2017
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Potret Pelayanan Publik di Indonesia
Birokrasi pelayanan publik di Indonesia, berdasarkan laporan dan The World Competitiveness Yearbook tahun 1999 berada pada kelompok negara-negara yang memiliki indeks competitiveness paling rendah di...
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03 Aug 2017
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7 Trik Bicara Luwes di Depan Banyak Orang. Mau Sampai Kapan Jadi Orang Minderan?
Beberapa dari kamu mungkin ada yang nggak berani bicara di depan banyak orang, dan sampai saat ini merasa baik-baik saja dengan kemampuan komunikasi yang kamu miliki. Kamu cenderung menjadi penonton...
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24 Jul 2017
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7 (tujuh) Kata-kata Positif untuk Customer Service
Sebagai seorang customer service, berkata-kata merupakan skill yang harus dikuasasi dengan baik. Bukan saja saat memberikan penjelasan, namun pada setiap pemilihan kata saat berkomunikasi dengan...
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