Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

20 Sep 2018: Top Call Center Technology Trends During 2017

Technology plays a critical role in the call center’s ability to improve customer service. But with technology for the call center emerging at an exponential rate, it is critical to stay up to...
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18 Sep 2018: Excellent Call Center Etiquette: 5 Essential Tips

Call center agents are often the first and only point of contact that your customers will have with your company. In many cases, it only takes one negative call center experience for a customer to...
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17 Sep 2018: Apakah Anda juga Mengalami Konflik dan Stress Kerja? Cari Tahu Jawabannya Di sini!

Pernahkah Anda penasaran apa Anda juga mengalami konflik dan stress kerja? Nyatanya konflik dan stress kerja dapat terjadi kepada siapa saja, termasuk Anda. Untuk mengetahuinya, yuk kenali seperti...
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