Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

14 Feb 2020: Customer Service itu apa sih?

Customer Service adalah Layanan Pelanggan yang di artikan sebagai penghubung antara masyarakat dengan pihak pengelola, Customer Service juga untuk menarik simpati dan kepercayaan pelanggan yang...
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13 Feb 2020: Parasite Menguasai OSCAR 2020

Parasite merupakan film satire yang menggambarkan kesenjangan sosial dan ekonomi dua keluarga, Park dan Kim. Secara perlahan, satu persatu anggota keluarga Kim bekerja di kediaman Park.Keluarga Kim...
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10 Feb 2020: Malware Menghantui Informasi OSCAR 2020!

Topik perhelatan Oscar 2020 trending di social media seperti Twitter. Akan tetapi, hal itu membawa dampak buruk bagi netizen yang tak hati-hati mengakses situs streaming film yang masuk nominasi...
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