Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge on digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as key value
The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

20 Apr 2018: Indikator Kinerja dalam Call atau Contact Center

Ini bukan tugas yang mudah untuk mengembangkan Contact center atau call center sederhana menjadi pusat kontak multichannel yang beroperasi sepanjang malam. Proses ini membutuhkan untuk meng-upgrade...
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19 Apr 2018: 3 Hal yang Terjadi Akibat Menghiraukan Keluhan Pelanggan

Dalam dunia bisnis yang namanya keluhan pelanggan kerap terjadi. Sebagus apapun produk yang Anda jual atau sebaik apapun layanan yang Anda berikan pasti akan akan dihampiri oleh keluhan dari...
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19 Apr 2018: Sertifikasi Professional Ahli Social Media

Dalam beberapa tahun terakhir social media menjadi sangat populer, selain menjadi media untuk bersosialisasi di dunia maya, social media kini menjadi lahan baru untuk mempromosikan bisnis, personal...
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