Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

16 Mar 2017
Say No To Hoax

Yuk Cerdas dalam Memilih informasi, salah informasi malu nantinya.

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01 Feb 2017
Tantangan dan Rantangan

Seperti yang kita ketahui, dalam dunia kerja, ada pegawai yang berprestasi, ada yang biasa-biasa aja, dan ada juga pegawai yang minim prestasi, bahkan cendrung butuh perhatian khusus karena performa...

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23 Jan 2017
Tangerang Siaga 112: Implementasi Smart City

Hari kedua beroperasi, kesibukan Tangerang Siaga 112 mulai menggeliat. Baru saja masuk sebuah laporan tentang pohon tumbang yang menimpa sebuah mobil pribadi dan angkutan kota yang tengah melintas....

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