Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

09 Nov 2018: Social Media

Social media are interactive computer-mediated technologies that facilitate the creation and sharing of information, ideas, career interests and other forms of expression via virtual communities and...
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05 Nov 2018: Memaknai Hari Senin

Hari awal bekerja adalah hal yang menjemukan dan ingin dihindari. Tapi tidak bisa di pungkiri setiap minggunya kamu pasti bertemu dengan hari Senin. Rasa jemu, malas, dan sebagainya yang kamu rasakan...
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02 Nov 2018: Customer Experience Strategy

Salah satu model yang mengikuti “stream” dari customer equity adalah Customer Experience. Model ini dikembangkan oleh Bernd Schmitt—guru marketing yang sudah tidak asing dengan...
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