Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

22 Oct 2018
10 Tanda Customer Service Anda Kinerja Buruk

Salah satu ujung tombak yang membentuk citra perusahaan adalah layanan pelanggan atau customer service. Memiliki layanan pelanggan yang berkualitas merupakan hal yang amat penting guna mempertahankan...

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19 Oct 2018
The 6 Types of Social Media

Social media has expanded over the years to include six primary categories, each with its own unique set of characteristics.They include the following:1. Social networksA social network site is a...

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20 Sep 2018
Melek Teknologi Karena Media Sosial

Tak terelakkan bahwa jumlah mayoritas masyarakat melek teknologi yang terus bertumbuh salah satunya didorong oleh media sosial. Facebook masih merajai pangsa pasar media sosial global. Di Indonesia...

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