Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

10 Jan 2020
Perkembangan Teknologi Kendaraan Listrik di Indonesia

Perkembangan Teknologi Kendaraan Listrik di Indonesia saat ini sangat maju untuk di daerah Jakarta. Kendaraan listrik sangat membantu dari ketergantungan masyarakat yang menggunakan kendaraan...

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06 Jan 2020
Teknologi 5G?

Siapkah kita menggunakan teknologi generasi kelima 5G?5G atau Fifth Generation adalah istilah yang digunakan untuk menyebut generasi kelima sebagai fase berikutnya dari standar telekomunikasi seluler...

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20 Dec 2019
Fakta Penting Customer Service

17% pelanggan akan merekomendasikan produk atau jasa perusahaan yang memberikan solusii yang efektif. Mempertahankan pelanggan yang happy tujuh kali lipat mahalnya dari pada mendapatkan pelanggan...

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