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Consulting
Contact Center exists because there is on going demand for services and interaction to meet those demands.
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Certification
We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.
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Why Choose Us
- Experience professional Contact Center & direct hands on experience with business objective perspective
- Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
- Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
- Knowledge on digital platform interaction
- Option for Bahasa Indonesia and English reporting.
- Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
- Professional and independent perspective – being neutral as key value
- The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event
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Recent News
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16 Jun 2017
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Smile Is Customer Service
Pengalaman pertama kali ketika saya memasuki dunia kerja, saat itu saya masih kuliah semester akhir dan memang belum ada pengalam bekerja di perusahaan manapun selain internship yang memang jam...
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14 Jun 2017
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5 Prediksi Tren E-commerce Indonesia di Tahun 2017
Pada tahun 2020 pasar e-commerce Indonesia diprediksi akan memiliki nilai sebesar US$130 miliar (sekitar Rp1,7 kuadriliun). Dengan pertumbuhan per tahun sebesar lima puluh persen, jumlah...
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13 Jun 2017
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MEMENANGKAN HATI PELANGGAN YANG KECEWA
Pelanggan marah dengan layanan atau produk kita itu adalah hal biasa. Karena sejatinya pelangan juga manusia, punya hati dan emosi. Ketika pelanggan mendapatkan sesuatu yang tidak sesuai dengan janji...
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