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Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

04 Sep 2016
Membuat Pelanggan Makin Nyaman

Membuat Pelanggan Makin Nyaman Nikmatnya jadi pelanggan masa kini. Ada apa-apa yang kurang jelas, saya tinggal menghubungi Contact Center-nya. Kurang puas juga? Mudah, tinggal kirim email...

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24 Aug 2016
Belajar efektif dengan Multimedia

Belajar efektif dengan MultimediaKetika masih duduk di bangku kuliah, waktu paling membosankan adalah ketika harus mendengarkan dosen yang monoton memberikan materinya tanpa alat bantu, tanpa diskusi...

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11 Aug 2016
Inspirasi dan Relasi dari Contact Center World Conference

“The sharing of best practices between the best in the industry was priceless. I would recommend others to come see and experience it for themselves” (Oleg Chornobryvtsev - Adelina...

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Our Partners