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Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

04 Jun 2015
Digital Management Professional Course, June 2015

Hi Digital Champions,Considering with 180 million mobile users in Indonesia, digital platform will become the main channel to reach customer and bring new opportunity for organization business. Now,...

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28 May 2015
Contact Center World APAC 2015

Konferensi ContactCenterWorld Asia Pasific Tahun 2015 telah selesai dilaksanakan di Singapore pada 25 – 28 Mei 2015.Kegiatan Top Ranking Performers Awards – Best Practice Awards tahun ini...

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11 Jun 2015
Contact Center World EMEA 2015

Bergabunglah dengan Generasi Baru Pemimpin Industri, Juni 2015168Solution berkolaborasi dengan ContactCenterWorld.comAsosiasi Global untuk Contact Center & Customer Engagement Best PracticesHi...

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