Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

15 Dec 2017
Jangan Anggap Rendah Call Center

Apa itu Call Center? yang menjadi pertanyaan utama saya ketika saya berkecimbung dalam dunia contact center. tapi, bukan sebagai agent maupun sebagai orang-orang yang berada di balik layar untuk...

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12 Dec 2017
4 Kriteria Petugas Call Center Yang Baik

Call Center adalah salah satu media yang baik digunakan untuk perusahaan barang dan jasa untuk dapat berinteraksi dengan para pelanggan. Call Center seolah menjadi prasyarat mutlak yang harus...

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17 Nov 2017
Memenangkan Hati Konsumen Dengan Contact Centre

Contact Centre adalah salah satu lini terdepan yang sangat penting bagi sebuah perusahaan. Salah satu lini depan yang perlu mendapat perhatian serius selain marketing dan sales. Contact Centre secara...

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