Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

25 May 2018
ContactCenterIndonesia Meet Up "Smart Presentation"

Dalam dunia kerja presentasi adalah salah satu dari sekian banyak pekerjaan yang membutuhkan kreativitas, kemampuan bicara dan mempresentasikan sesuatu hal yang mudah untuk di pahami oleh audience...

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25 May 2018
ContactCenterIndonesia Meet Up "Smart Presentation"

Dalam dunia kerja presentasi adalah salah satu dari sekian banyak pekerjaan yang membutuhkan kreativitas, kemampuan bicara dan mempresentasikan sesuatu hal yang mudah untuk di pahami oleh audience...

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25 May 2018
5 Ways to Build a Useful Editorial Calendar

In its simplest form, an editorial calendar is a document that communicates what you plan to publish, when you'll publish it, and who'll handle each component. But if you choose the right tool it...

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