Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

15 Jan 2019
Bagaimana Tugas Digital Marketing Sesungguhnya?

Tugas digital marketing sebetulnya susah-susah gampang. Gampangnya adalah menjadi seorang yang bekerja dibidang digital marketing dapat bekerja di mana saja cukup dengan menggunakan gawai ataupun...

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14 Jan 2019
5 Mood Booster yang Bisa Kamu Lakukan untuk Halau Bad Mood

Tidak semua orang selalu merasakan suasana hati yang enak setiap harinya. Mood yang tidak enak ini, atau biasa disebut bad mood, bisa bikin seseorang malas beraktivitas, malas...

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11 Jan 2019
MEDIA SOSIAL & JEJARING SOSIAL (Social Media & Social Network)

Pengertian media sosial atau dalam bahasa inggris “Social Media” menurut tata bahasa,  terdiri dari kata “Social”  yang memiliki arti kemasyarakatan atau sebuah...

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