Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

20 Jan 2017
Menyelamatkan Hewan Cara Surabaya

Masalah jiwa manusia memang menjadi konsen utama Command Center 112, namun apa jadinya jika ada laporan tentang seekor sapi yang terjebak di selokan? Untuk ini, Pemerintah Surabaya patut diacungi...

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20 Jan 2017
Semangat Tanpa Pamrih PMI Surabaya

Dari halaman muka, rumah tua itu terlihat sunyi. Hanya ada satu buah mobil yang parkir. Rumah berarsitektur Belanda itu sama sekali tidak mencerminkan kesibukan penghuninya. Ketika memasuki pintu...

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20 Jan 2017
Tetap Mengabdi di Hidup Kedua

Masih dini hari, ketika Ibu Siandra merasakan hawa panas menyergap memasuki lantai 3 ruko yang ditempatinya. Cepat-cepat ia turun ke lantai 2, ternyata ruangan itu sudah penuh dengan asap tanpa Ia...

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