Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge on digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as key value
The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

16 Aug 2018: Ayo, Dukung Atlet Indonesia di Asian Games 2018!

Pesta Olahraga Asia 2018 di Indonesia tinggal menghitung hari. Para atlet tengah mempersiapkan diri untuk dapat menjadi yang terbaik di ajang olahraga paling bergengsi se-Asia ini. Beberapa hal yang...
Read More

16 Aug 2018: Quotes : Self-healing

Let's start our day with a big smile and positive energy.168Solution is reaching out to all Inbound Contact Center Staff out there.
Read More

16 Aug 2018: Dilarang No Show Saat Wawancara Kerja

Mendapat panggilan interview buat para pencari kerja adalah hal yang paling ditunggu-tunggu. tapi gimana kalau kamu punya dua jadwal test diwaktu yang bersamaan? Atau mungkin nggak bisa datang pada...
Read More