Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge on digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as key value
The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

26 Apr 2018: 8 Social Media Content Ideas to Help You Create a Richer User Experience

Social media experiences are hard to analyze and there are other aspects that determine whether a social media campaign is successful. However, they can be prioritized by relative influence and these...
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25 Apr 2018: Struggling With Digital Transformation: How to Get Back on Track

Fear is holding too many business leaders back form embracing digital transformation.Despite widespread acknowledgement that businesses need to embrace digital transformation, a recent report found...
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24 Apr 2018: Pengalaman Belajar DILO Call Center Telesales

Pengalaman menjadi observer di call center salah satu perusahaan jasa di Jakarta. Hari itu saya dapat tugas untuk menemani teman dan belajar melakukan DILO (Day in live of) perusahaan jasa. Penawaran...
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