Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge on digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as key value
The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

12 Jun 2018: Kekuatan Sebuah Kerja Sama Tim

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11 Jun 2018: Menimba Kesempatan dari Kesalahan

Bila kita tak pernah melakukan kesalahan, ada baiknya coba kita lhat lagi langkah kita selama ini. Jangan-jangan sebenarnya kita malah tidak pernah melangkah setapakpun. Kesalahan memang tak...
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