Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

21 Jun 2018
Kerja Merupakan Kehormatan

Seorang eksekutif muda sedang beristirahat siang di sebuah kafe terbuka. Sambil sibuk mengetik di notebooknya, dikala itu seorang gadis kecil yang membawa sebagian tangkai bunga menghampirinya. "Om...

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20 Jun 2018
Kisah TIga Orang Pekerja

Suatu kali di siang yang terik, di saat ketiganya tengah sibuk bekerja, melintaslah seorang pria tua."Apa yang sedang kau kerjakan?", tanya orang tua itu kepada salah seorang dari antara...

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12 Jun 2018
Kekuatan Sebuah Kerja Sama Tim

Dua orang pria yang tinggal di pinggir sebuah hutan berniat untuk membangun rumah. Masing-masing dari pria tersebut bekerja seorang diri, membangun rumah masing-masing tanpa bantuan orang lain....

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