Experience, Expertise, Excellence

Led by Grace Heny Mardjianto, a well-recognized professional in the Indonesian contact center industry with 15 years of experience setting up and managing in-house and outsourced contact centers for industries ranging from banking to telecommunication in Indonesia, our team members are internationally certified with local practical knowledge credited with a list of successful projects with clients in various industries.

Industry Recognition

Contact Center World appointed Grace Heny Mardjianto of 168Solution as Pre Conference Judge to review the candidates from USA, Europe, Middle East, and Africa.

Grace Heny appointed as Honorable Industry Champion for Contact Center World representing Contact Center Indonesia in Las Vegas November 2010. Read more, click here.