Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

10 Dec 2018
Service With Integrity - BBLK Jakarta

Jakarta - Membangun tim yang tangguh dalam layanan merupakan kewajiban setiap perusahaan. Meski ditunjang dengan infrastruktur terbaik, tetap saja yang namanya sumber daya manusia merupakan kunci...

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18 Dec 2018
11 Ideas Of How To Improve Quality Score In A Call Center

Whether your call center is at the top of its game or struggling to reach important KPI’s, reevaluating the way you do things in order to improve is essential to building and maintaining an...

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17 Dec 2018
5 Communication Skills Every Agent Needs to Master

Here are five skills every agent should master. And, find links to training resources for every skill.1. You had me at hello.The moment when an agent lifts the phone to her ear and speaks her first...

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