Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

17 Apr 2020
Effective Online Feedback for Contact Center Operation

Bagi anda insan contact center kata feedback bukan lagi kata asing yang terdengar di telinga Anda. Apalagi bagi team leader atau supervisor yang sering melakukan feedback untuk teamnya. Dalam keadaan...

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09 Apr 2020
Makanan yang Meningkatkan Daya Tahan Tubuh

Berada pada kondisi seperti sekarang, krisis penyebaran COVID-19, ada baiknya untuk tetap menjaga kebugaran tubuh dan juga kebersihan. Selain itu, hal yang tidak kalah penting adalah...

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09 Mar 2020
Menghadapi pelanggan yang Sulit!

Menghadapi pelanggan yang sulit? Mudah saja. Ketahui tipenya dan berikan solusi sesuai dengan tipe pelanggan. Yuk simak caranya... The ComplainerCirinya : negative thinking, keras kepala, bicara...

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