Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

21 Apr 2019
Top 10 In-Demand Customer Service Soft Skills

The customer service industry requires employees to have a number of soft—or interpersonal—skills. Whether you interact with customers in person, on the phone, or via email or online...

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20 Apr 2019
13 Types of Social Media Platforms and Counting

When we talk to people about social media marketing, the overwhelming majority of people only think about Facebook. They think social media equals Facebook. Although that makes sense given the...

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18 Apr 2019
Perbedaan UI dan UX

UX Designer dan UI Designer Apa bedanya?UX = User Experience dan UI = User Interface keduanya memiliki keterkaitan dalam memberikan kepuasan terhadap pelanggan, kepuasan dalam pengalaman dan...

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