Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

13 Oct 2017
4 Tips Mengejar Target Akhir Tahun

Kurang lebih dalam 2,5 bulan ke depan, kita akan sampai di penghujung tahun. Bagi Anda yang biasa bekerja dengan target pasti sudah bisa membandingkan antara pecapaian yang sudah dicapai dengan...

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04 Aug 2017
Potret Pelayanan Publik di Indonesia

Birokrasi pelayanan publik di Indonesia, berdasarkan laporan dan The World Competitiveness Yearbook tahun 1999 berada pada kelompok negara-negara yang memiliki indeks competitiveness paling rendah di...

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03 Aug 2017
7 Trik Bicara Luwes di Depan Banyak Orang. Mau Sampai Kapan Jadi Orang Minderan?

Beberapa dari kamu mungkin ada yang nggak berani bicara di depan banyak orang, dan sampai saat ini merasa baik-baik saja dengan kemampuan komunikasi yang kamu miliki. Kamu cenderung menjadi penonton...

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