Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

14 Aug 2018
Keseimbangan Antara Hidup pribadi dan Karir

Mempunyai cita-cita memiliki karir yang sukses sangat bagus, terkadang untuk mewujudkan itu kamu berusaha sangat keras sampai melewati batas kehidupan pribadi dan kekuatan fisik kamu. Tetapi perlu...

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14 Aug 2018
Tips Kerja Keras Agar Karir Kamu Semakin Melesat

Pernahkah kamu merasa kesulitan dalam berkarir? Berbagai usaha telah dilakukan dan hasilnya tidak sesuai dengan apa yang kita inginkan, kita banyak melihat orang sukses diluar sana yang berhasil...

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14 Aug 2018
Top 10 Skills

Kemampuan merupakan hal telah ada dalam diri kita sejak lahir. Kemampuan yang ada pada diri manusia juga bisa disebut dengan potensi. Potensi yang ada pada manusia pada dasarnya bisa diasah.Dalam hal...

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