Contact Center Training & Consulting

: Training; Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.; Read More

: Consulting; Contact Center exists because there is on going demand for services and interaction to meet those demands.; Read More

: Research; Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.; Read More

: Certification; We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.; Read More

Our Competitive Value Proposition

Experience professional Contact Center & direct hands-on experience with business objective perspective
Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
Knowledge of digital platform interaction
Option for Bahasa Indonesia and English reporting.
Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
Professional and independent perspective – being neutral as a key value
The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

25 Jun 2019: 5 Media Sosial Paling Banyak Digunakan Di Indonesia 2019

Saat ini sangat amat jarang di temukan orang yang tidak memiliki akun social media, mulai dari anak-anak yang belum memenuhi batas usia memiliki akun social media hingga orang tua yang mungkin sudah...
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24 Jun 2019: Back to Work! Yuk, Kembali Semangat Bekerja Setelah Libur Panjang

Hari libur yang cukup panjang telah usai. Kini saatnya untuk kembali beraktivitas dan menjalani rutinitas seperti biasa. Memang tidak mudah untuk tetap semangat bekerja setelah liburan.Namun, Anda...
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18 May 2019: Ciri, Peran, Jenis dan Fungsi Media Social

Secara umum, definisi media sosial adalah media online. Seperti dalam Wikipedia, media sosial merupakan sebuah media online dimana para penggunanya bisa saling berkomunikasi dan berinteraksi. Jadi...
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