Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

16 Jun 2017
Smile Is Customer Service

Pengalaman pertama kali ketika saya memasuki dunia kerja, saat itu saya masih kuliah semester akhir dan memang belum ada pengalam bekerja di perusahaan manapun selain internship yang memang jam...

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14 Jun 2017
5 Prediksi Tren E-commerce Indonesia di Tahun 2017

Pada tahun 2020 pasar e-commerce Indonesia diprediksi akan memiliki nilai sebesar US$130 miliar (sekitar Rp1,7 kuadriliun). Dengan pertumbuhan per tahun sebesar lima puluh persen, jumlah...

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13 Jun 2017
MEMENANGKAN HATI PELANGGAN YANG KECEWA

Pelanggan marah dengan layanan atau produk kita itu adalah hal biasa. Karena sejatinya pelangan juga manusia, punya hati dan emosi. Ketika pelanggan mendapatkan sesuatu yang tidak sesuai dengan janji...

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