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Consulting
Contact Center exists because there is on going demand for services and interaction to meet those demands.
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Certification
We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.
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Why Choose Us
- Experience professional Contact Center & direct hands-on experience with business objective perspective
- Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
- Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
- Knowledge of digital platform interaction
- Option for Bahasa Indonesia and English reporting.
- Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
- Professional and independent perspective – being neutral as a key value
- The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event
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Recent News
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10 Dec 2018
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Service With Integrity - BBLK Jakarta
Jakarta - Membangun tim yang tangguh dalam layanan merupakan kewajiban setiap perusahaan. Meski ditunjang dengan infrastruktur terbaik, tetap saja yang namanya sumber daya manusia merupakan kunci...
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18 Dec 2018
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11 Ideas Of How To Improve Quality Score In A Call Center
Whether your call center is at the top of its game or struggling to reach important KPI’s, reevaluating the way you do things in order to improve is essential to building and maintaining an...
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17 Dec 2018
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5 Communication Skills Every Agent Needs to Master
Here are five skills every agent should master. And, find links to training resources for every skill.1. You had me at hello.The moment when an agent lifts the phone to her ear and speaks her first...
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