Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

22 May 2018
Bekerja Untuk Belajar

Tantangan terbesar yang harus dirasakan seseorang ternyata justru berasal dari diri sendiri. Pola pikir kita adalah hal terpenting yang harus selalu diwaspadai karena apa yang ada dalam pikiran kita...

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21 May 2018
Contoh Pertanyaan Wawancara Kerja untuk Posisi Call Center

Call center adalah suatu kantor informasi atau kantor pusat yang bekerja menerima atau mengirimkan beberapa informasi atau permintaan melalui telepon. Yang mengoperasikan call center sendiri adalah...

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18 May 2018
Cara Menangani Pelanggan yang Marah - Part 2

Berbicara mengenai penanganan pelanggan yang marah, pada artikel sebelumnya kita sudah bahas mengenai bagaimana sikap kita memahami keluhan pelanggan atau pelanggan yang marah. ada beberapa tips yang...

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