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Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

14 May 2013
Seminar Optimalisasi Sistem Layanan Pelanggan Gran Melia

168Solution in collaboration with Intelix and Health Ministry (Kemkes), held a seminar on 14 May 2013 at Gran Melia Hotel, Jakarta.The seminar raised the topic of “OptimizingCustomer Service...

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17 Oct 2012
Revealing Current Call Center Trend and Model Seminar

168Solution in collaboration with Intelix and Persada, held a seminar of “Revealing Current Call Center Trend and Model Seminar”. This seminar was successfully held on 17 October 2012 at...

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17 Apr 2014
Buku Government Call Center

Buku ini bisa menjadi salah satu sumber informasi khususnya bagi pengembangan Call Center di Indonesia. Penyajian buku ini sangat menarik, karena ditulis dengan bahasa yang simpel dan jelas, walaupun...

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