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Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Event & Activities

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Feedback and Coaching
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Basic Contact Center Principles (BCCP)
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Delivery Winning Presentation
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Successful Managing Phone & Email Interaction
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Basic Quality Monitoring
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Complaint Made Easy
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Analyst Call Center Training Certification Jakarta
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Contact Center Indonesia Certification Social Media for Customer Service
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Leader in You for Contact Center Team
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Contact Center Indonesia Certification HR Professional

Why Choose Us

Our Competitive Value Proposition
  • Experience professional Contact Center & direct hands-on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge of digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as a key value
  • The only international representative for the Asia Pacific – a global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

09 Mar 2020
Menghadapi pelanggan yang Sulit!

Menghadapi pelanggan yang sulit? Mudah saja. Ketahui tipenya dan berikan solusi sesuai dengan tipe pelanggan. Yuk simak caranya... The ComplainerCirinya : negative thinking, keras kepala, bicara...

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14 Feb 2020
Customer Service itu apa sih?

Customer Service adalah Layanan Pelanggan yang di artikan sebagai penghubung antara masyarakat dengan pihak pengelola, Customer Service juga untuk menarik simpati dan kepercayaan pelanggan yang...

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13 Feb 2020
Parasite Menguasai OSCAR 2020

Parasite merupakan film satire yang menggambarkan kesenjangan sosial dan ekonomi dua keluarga, Park dan Kim. Secara perlahan, satu persatu anggota keluarga Kim bekerja di kediaman Park.Keluarga Kim...

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