Training

Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.

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Consulting

Contact Center exists because there is on going demand for services and interaction to meet those demands.

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Research

Please contact us on how we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.

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Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners.

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Why Choose Us

  • Experience professional Contact Center & direct hands on experience with business objective perspective
  • Certified International, endorsed by Global Association of Contact Center and locally knowledge equipped
  • Understand the local various industry from banking, insurance, automotive, telecommunication, internet/ISP, health and medical, FMCG
  • Knowledge on digital platform interaction
  • Option for Bahasa Indonesia and English reporting.
  • Our focus expertise on Contact Center covering Business Process, Human Resources, Strategy and Technology through various channel
  • Professional and independent perspective – being neutral as key value
  • The only international representative for Asia Pacific – global association of ContactCenterWorld for resources, benchmarking, white paper and conference event

Recent News

26 Apr 2018
8 Social Media Content Ideas to Help You Create a Richer User Experience

Social media experiences are hard to analyze and there are other aspects that determine whether a social media campaign is successful. However, they can be prioritized by relative influence and these...

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25 Apr 2018
Struggling With Digital Transformation: How to Get Back on Track

Fear is holding too many business leaders back form embracing digital transformation.Despite widespread acknowledgement that businesses need to embrace digital transformation, a recent report found...

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24 Apr 2018
Pengalaman Belajar DILO Call Center Telesales

Pengalaman menjadi observer di call center salah satu perusahaan jasa di Jakarta. Hari itu saya dapat tugas untuk menemani teman dan belajar melakukan DILO (Day in live of) perusahaan jasa. Penawaran...

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