Quality monitoring task is to plan, measure, monitor and develop a quality of service Contact Center/Call Center. The Quality Monitoring Professional is responsible for working closely with the Sales and Customer Services teams to ensure the quality of sales are adhered to consistently. The Quality Monitoring Professional will be responsible for monitoring and providing feedback to Sales and CS management to drive improvements and consistency.Contact Center quality management systems have...
- 05 Mar, 2019
- 168Solution Public Class