60-70% of operational cost contact center come from personnel. Moreover, this cost will increase due to the increase in staffing growth, coupled with a turnover number that is quite high, it is certain that the personnel cost will be higher. To reduce operating costs, many Contact Center/Call Center chose to do training "soft skills" internally by means of internal trainers as well. So, companies need to set up a reliable trainer, who has a comprehensive knowledge ranging from soft skills,...
- 16 Oct, 2019
- 168Solution Public Class