Event Calendar

23 Oct

Becoming Service Winner

Membangun dan menjaga konsistensi standar kualitas pelayanan yang baik bukanlah perkara yang mudah bagi setiap personel garda depan (frontliners) perusahaan. Perlu upaya untuk merubah mindset, menanamkan kebiasaan, menjaga motivasi serta meningkatkan pengetahuan dan keterampilan dalam berkomunikasi dengan pelanggan, baik itu komunikasi tatap muka maupun komunikasi melalui sarana telekomunikasi. Oleh karena itu, petugas garda depan perlu dipersiapkan kemampuan dan pengetahuannya untuk...

  • 23 Oct, 2019
  • 168Solution Public Class
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23 Oct

Contact Center Indonesia Certification Workforce Management Professional

Contact Center Indonesia Certification Workforce Management Professional (CCIC WFM Professional) is training program for assesses and expands the level of expertise of participants to become a professional in Contact Center Workforce Planner. Pursuing certification shows an individual’s commitment to excellence.  Achieving certification shows a mastery of complex skills from experience and preparation, and a dedication to results-driven performance. Through learning, assessments, and...

  • 23 Oct, 2019
  • 168Solution Public Class
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