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“Grace who is fully certified CIAC, a registered coordinator COPC and Yellow Belt for SIX SIGMA has a significant contribution to the establishment of Call Center in Indonesia.

Through her company, 168Solution, she develops our skills and knowledge on how to run a Call Center, People Management, CRM and Leadership Business Management. Attending her classes helped me to improve our process which led to better performance”.

Oesman Suryata, Manager Contact Center Permata Tel - Permata Bank

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