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Initially it was difficult for me to find a call center training servce that does not only present theories but can also train by giving real applicable operation examples and cases, especially in the fast-paced telecommunication industry.

All that changed when I met Grace and her team at 168Solution.

With her years of hands-on experience in managing contact centers in the telecommunication industry, all the challenges are answered with practical solutions.

During her training sessions, in addition to call center knowledge, practical tips and solutions to increase operational effectiveness and efficiency were also presented.

Grace really adds value on training topics by using real examples on how one parameter affects others, and on how they ultimately affect customer satisfaction.

At 168Solution's training sessions, Operations, People, Systems, Strategies are seamlessly and clearly presented.

Thank you 168Solution, and my best wishes for continuous success.

SB. Diah Pudjiastuti, Head of Customer Operations HCPT

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