News Info

07 Jan

5 Kiat Mengawali Kerja di Hari Senin Agar Menyenangkan

Banyak orang yang menyambut hari Senin dengan perasaan malas dan suasana hati yang tidak menyenangkan. Setelah akhir pekan yang biasanya diisi dengan kegiatan menyenangkan seperti jalan-jalan, liburan atau istirahat, terpaksa harus berakhir. Apabila sudah begini, kata 'I hate Monday' sudah tak asing lagi terlontar. Melewati hari dengan semangat untuk beraktivitas jadi sulit dilakukan. Untuk mengatasinya, simaklah lima tips yang dapat dilakukan untuk mengawali hari kerja Anda menyenangkan. 1....

  • 07 Jan, 2019
  • 168Solution Public Class
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06 Jan

7 Ways to Improve the Customer Experience

Let’s take a look at seven ways to create a great customer experience strategy to help you improve customer satisfaction, reduce churn and increase revenues.1. Create a clear customer experience visionThe first step in your customer experience strategy is to have a clear customer-focused vision that you can communicate with your organization. The easiest way to define this vision is to create a set of statements that act as guiding principles.For example, Zappos use their Zappos core...

  • 06 Jan, 2019
  • 168Solution Public Class
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05 Jan

Kiat, Cara, dan Motivasi Mencapai Sukses dalam Hidup

Kiat, Cara, dan Motivasi Mencapai Sukses dalam Hidup – Dalam hidup ini, kesuksesan adalah impian setiap orang. Berbagai kiat dan cara dilakukan manusia untuk mencapai kesuksesan. Ada yang mencoba meraih kesuksesan melalui akademik, kursus, kerja di luar negeri atau bahkan melalui hobinya. Kiat, Cara dan Motivasi Mencapai Sukses dalam Hidup tentu harus kita tahu dan miliki dalam hidup ini. Namun, tahukah Anda, bahwa kesuksesan akan datang kepada orang yang memiliki kebiasan-kebiasaan baik...

  • 05 Jan, 2019
  • 168Solution Public Class
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04 Jan

Social Media Marketing Trends 2019

Key social media trends for 2019 that every marketer needs to keep an eye out for and include in their digital marketing strategy, based on predictions from leading industry expertsSocial media is ever-changing. Be it new platforms, different consumption habits or varied forms of communication, social media platforms such as Facebook, Instagram, WhatsApp etc. are always coming up with innovative features or affordances that add different dimensions to the platforms. These changes not only...

  • 04 Jan, 2019
  • 168Solution Public Class
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03 Jan

Top 5 Contact Center Trends

Recent trends indicate that customer service operations are in worse shape than they’ve been in several years. Overall, contact centers are not satisfying the needs of customers. Main areas for improvement include:Resolving issues in a reasonable amount of time.Providing omni-channel service among the most used channels.Decreasing wait times to speak with an agent.Getting better at first call resolution and eliminating call transferring.Moving to a cloud contact center to meet customer...

  • 03 Jan, 2019
  • 168Solution Public Class
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