News Info

02 Mar

How Do Workloads Affect Customer Service in Your Call Center?

One factor causing stress in the workplace is an overwhelming workload, and it’s a concern in call centers. Customer service agents can become inundated with support requests, follow-up calls to make, emails to respond to, reports to process and more.In sales- and target-driven environments, the drive to hit goals only adds to the pressure, leaving agents both worried about their performance as well as the amount of work they have to do to stay on-track.Worse still, exhausted and...

  • 02 Mar, 2019
  • 168Solution Public Class
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28 Feb

Cara Setting API WhatsApp

API (Application Programing Interface) merupakan sekumpulan perintah/fungsi dalam sebuah pemrograman dan API biasa digunakan programer dalam menghubung fungsi dari sistem tertentu, contoh mudah yg bisa kita liat dalam API adalah pernah melihat pemesanan tiket kereta atau penerbangan tanpa harus membuka situs resmi Kereta Api Indonesia, atau memesan tiket pesawat tanpa harus membuka dan melihat jadwal penerbangan dari web resmi tiap maskapai? itu lah yg dinamakan API (Application Programing...

  • 28 Feb, 2019
  • 168Solution Public Class
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27 Feb

5 Manfaat Melaksanakan Quality Monitoring di Contact Center.

Sebuah produk yang berkelas biasanya ditandai dengan konsistensi kualitas.  Misalnya  jika kita  memesan Cappucino di “Starbucks” maka sudah pasti rasanya akan sama di seluruh gerai, kapanpun kita membelinya dan siapapun baristanya. Mengapa demikian? Sudah pasti karena mereka mempunyai standar resep atau prosedur pembuatan yang sama di semua gerai.Nah demikian juga di Contact Center, penerapan Quality Monitoring atau Interaction Monitoring dilakukan sebagai upaya...

  • 27 Feb, 2019
  • 168Solution Public Class
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24 Feb

6 Examples of Great Customer Experience And You Can Do It Too

Customer experience is the top differentiation metric for companies today. The research and advisory company Forrester says that, for 2018, “CX transformation is no longer a nice-to-have, it's a necessity.” However, many corporations don't walk their talk when it comes to customer experience. For every heartwarming social media tale of fantastic customer service, there are horror stories of terrible treatment at the hands of some companies.What does this mean for you? It means that...

  • 24 Feb, 2019
  • 168Solution Public Class
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22 Feb

The 101 Of Marketing On Instagram

Society is mobile and is heavily influenced by social media reactions, brand responses and consumer reviews. To be a brand that people talk about, you have to be where the people are – which, these days, is on social media.Connect with the Right CommunitiesTo be successful with marketing on Instagram, you must be connected to the right communities and have the right followers. When you are working to improve your brand’s presence and reputation, your connections matter.It helps to...

  • 22 Feb, 2019
  • 168Solution Public Class
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