Bagi anda yang tidak pernah bekerja sebelumnya, tentu akan bingung bagaimana bersikap yang baik saat pertama kali bekerja, berikut adalah tips yang harus anda hindari saat pertama kali bekerja.Jangan telat datangSaat pertama kali bekerja pastikan anda telah mempersiapkan semuanya dengan matang, salah satu hal tersebut adalah istirahat yang cukup. Pastikan anda tidak tidur larut malam kerena besoknya harus bekerja. Jika anda terlambat datang maka anda akan membuat kesan yang buruk bagi...

Customer service is a pivotal aspect of running a successful business. Research shows 83 percent of buyers require some kind of support throughout their customer journey, though this actually rises to 90 percent for those with little experience of online shopping.Consumers expect, and deserve the best service at all stages of their journey. Building a lasting relationship is key: loyal buyers are more likely to make repeat purchases and recommend you to others.Reviewing and improving the...

Best Social Marketing Management ToolsAll the management tools present in this article have a few things in common. First of all, they are either free or offer a free trial period. That way you can try for yourself whether it’s something you need.Secondly, I looked for tools that are universal. Which means, it’s possible to manage multiple social media accounts with help from one or two services.Some of the tools offer in-depth analytics, some of them are useful services that...

caling your customer support facilities is essential to cope with increasing demand. If you don’t, you run the risk of leaving calls unanswered, tickets unsolved and social-media messages without a response (in full view of other customers).If you’re in a position to scale your customer service, it’s a sign that things are going well. However, the more support agents you hire and the more interactions taking place, the harder it is to keep track of your CX.That’s why you...

You’ve chosen to start a quality assurance program in your call center. You want to boost your customer service, enhance your agents’ performance and establish a stronger workforce right across the board.These are noble intentions, but there are many different elements of a solid quality assurance process you need to get right. One of the most important and practical is the QA scorecard.In this post, we’ll take a closer look at quality assurance scorecards and answer all the...