Social media experiences are hard to analyze and there are other aspects that determine whether a social media campaign is successful. However, they can be prioritized by relative influence and these common triggers are among the most important aspects:Visual – Everything you can see.Audial – Everything you can hear.Conversational – Everything that helps you share and connect with other people, products and stories.Emotional – Everything that arouses feelings or...

Fear is holding too many business leaders back from embracing digital transformation.Despite widespread acknowledgment that businesses need to embrace digital transformation, a recent report found that 59% of companies are at a "digital impasse". The Drum, in partnership with a cloud provider, Akamai, conducted extensive C-suite research to discover that risk and fear and holding back businesses, preventing digital innovation.International Data Corporation (IDC) predicts that spending on...

Pengalaman menjadi observer di call center salah satu perusahaan jasa di Jakarta. Hari itu saya dapat tugas untuk menemani teman dan belajar melakukan DILO (Day in live of) perusahaan jasa. Penawaran barang atau jasa melalui telepon biasanya disebut dengan telesales. Secara tradisional, TELESALES (istilah yang jauh lebih tua) ada sebagai aktivitas terpisah sendiri. TELEMARKETING adalah istilah jauh lebih baru dan yang digunakan secara menyeluruh juga mencakup TELESALES sebagai salah satu elemen...

Hasil kunjungan ke markas ‘Delivering Happiness’ dan berguru dengan Call Center Tony Hsieh di Las Vegas Nevada USA Tahun 2013Bagian 1: Penasaran dengan Delivering HappinesMembaca praktek ‘nyeleneh’ Tony Hsieh yaitu memberikan uang kepada staf call center yang mengundurkan diri membuat saya penasaran akan apa yang sebenarnya dilakukan oleh Zappos Call Center. Jika teman-teman membaca buku Delivering Happines dengan penulis Tony Hsieh maka teman-teman pasti akan...

Here are a few productivity recommendations:Excessive meetings are the blight of big companies and almost always get worse over time. Please get off all large meetings, unless you're certain they are providing value to the whole audience, in which case keep them very short.Also get rid of frequent meetings, unless you are dealing with an extremely urgent matter. Meeting frequency should drop rapidly once the urgent matter is resolved.Walk out of a meeting or drop off a call as soon as it is...