Let’s take a look at seven ways to create a great customer experience strategy to help you improve customer satisfaction, reduce churn and increase revenues.1. Create a clear customer experience visionThe first step in your customer experience strategy is to have a clear customer-focused vision that you can communicate with your organization. The easiest way to define this vision is to create a set of statements that act as guiding principles.For example, Zappos use their Zappos core...
- 05 May, 2019
- 168Solution Public Class