JOIN THIS FREE  EVENT_Learn New Tips, Ideas and Lessons!_ContactCenterWorld is proud to present 'Outsourching - Tips & Best Practice' - part of our Online Conferences Series!Event Schedule for Asia Pacific; Monday, May 11, 2020 from 12:00 PM - 03:00 PM Jakarta (GMT+7) ; Approximately 3 hours long.It can be challenging for you and your team, can cause some anxiety and also uncertainty in how best to train, manage, motivate and engage with everyone.If you miss it, access it...

Why Social Media is becoming important in Customer Service?By the end of the year 2014,20% customer service interaction through social media.68% of customers feel important when companies answer questions and complaints through social media.32% more customers believe a comment to a brand that is written in social media.62% of the company plans to use social media for customer service in 2013 - economist intelligence unit.For above reasons, companies which have been used in social...