Real-time data for customer service has the power to customize, prioritize, and synthesize the needs of your customers. Gone are the days when customer service data is simply logged by agents to be compiled and reviewed later by managers and analysts. Rather than using such data after the fact, agents now have access to real-time data for customer service in order to provide the best possible customer care.Here are 9 ways you can use real-time data to improve customer service.Monitor...
- 10 Feb, 2019
- 168Solution Public Class