News Info

17 Apr

Buku Government Call Center

Buku ini bisa menjadi salah satu sumber informasi khususnya bagi pengembangan Call Center di Indonesia. Penyajian buku ini sangat menarik, karena ditulis dengan bahasa yang simpel dan jelas, walaupun ada istilah-istilah yang sangat teknis, tetapi mudah untuk dimengerti.

  • 17 Apr, 2014
  • 168Solution Public Class
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28 May

AIPEG Awarded 168Solution

The Australia Indonesia Partnership for Economic Governance (AIPEG) is an AusAID-funded project assisting Indonesia to undertake important economic and financial policy reforms. One of the initiatives is Consultancy Opportunity on Taxation Reformation in Indonesia.The tight selection process take place in mid of Year 2010 on locating few proposals  from consultants for an assignment to assist the Directorate General of Taxation (DGT) Call Centers.  The Panel and selection process...

  • 28 May, 2013
  • 168Solution Public Class
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14 May

Seminar Optimalisasi Sistem Layanan Pelanggan Gran Melia

168Solution in collaboration with Intelix and Health Ministry (Kemkes), held a seminar on 14 May 2013 at Gran Melia Hotel, Jakarta.The seminar raised the topic of “OptimizingCustomer Service SystemtoProvidethe best response to the Community” which attended by most health provider/hospital in Indonesia around 170 participants. The keynote speakers Ms. Dyah from Halo Kemkes spoke on Halo Kemkes roles in improving public services, while Ms. Grace Heny elaborates on Optimizing Contact...

  • 14 May, 2013
  • 168Solution Public Class
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17 Oct

Revealing Current Call Center Trend and Model Seminar

168Solution in collaboration with Intelix and Persada, held a seminar of “Revealing Current Call Center Trend and Model Seminar”. This seminar was successfully held on 17 October 2012 at Ritz Carlton Hotel-Jakarta and attended by most of professional Contact Center in various industries around 135 participants. There were 3 keynote speakers: Ms. Grace Heny spoke on Revealing Current Call Center Trend topic, Ms. Tutiek from PT Hutchison 3 Indonesia spoke on BPO Outsourcing and the...

  • 17 Oct, 2012
  • 168Solution Public Class
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22 Aug

Buku CALL CENTER Handbook Mengupas Tuntas Layanan Pelanggan

"Susah cari buku Call Center? Sekarang tidak lagi. Dapatkan Buku 'CALL CENTER' Handbook oleh Elex Media di jaringan Gramedia. Terutama untuk rekan-rekan frontliners call center (alias staff call center) yang selama ini merasa kurang diperhatikan. Perlu jenjang karier, baca bukunya dan dapatkan rahasia bagaimana seorang staf call center biasa melihat peluang dan mendapatkan resep untuk menapaki karier di bidang call center. Gimana caranya jalan-jalan gratis sambil berkarya dan membawa nama...

  • 22 Aug, 2012
  • 168Solution Public Class
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